Help centre
Quick answers to the questions we hear most. Can’t find yours? Contact us.
Getting started
How do I create an account?
Go to Start free, choose Student or Parent, and fill in the short form. Parents can set up their child in the same step.
I have an invite code from a friend
Enter it in “Friend’s invite code” when you sign up. Your friend gets free tokens once your account is created.
Can I use the website and the app together?
Yes. Log in with the same phone number or email. Your chats, games, plans and tokens are the same on both.
Using the AI tutor
How do I type maths?
In the tutor, tap the Σ button to open the maths keyboard. It has fractions, powers, roots and symbols, and shows a preview before you send.
Can I talk to the tutor?
Yes. Tap the microphone to speak your question, the speaker to hear an answer, or start a voice lesson for a full spoken conversation.
What are lesson and practice mode?
Lesson mode teaches a topic step by step. Practice mode asks you questions and marks your answers. Start either from “New session” in the tutor.
Why do I only see BECE (or WASSCE) papers?
You see the exam for your level: BECE for JHS and WASSCE for SHS. Update your level in your profile if it is wrong.
Tokens and payments
What uses tokens?
Tutor questions, photo questions, voice, AI study plans and mind maps. Your Tokens page shows every charge.
I paid but my tokens have not arrived
Open your Tokens page — we re-check the payment with Hubtel automatically. If it still doesn’t show after 10 minutes, contact us with the payment reference.
I received gifted tokens but can’t see them
Refresh the page. Gifts show on your Tokens page and in the balance at the top of every page.
How do I gift tokens?
On your Tokens page choose “Gift tokens”, enter your friend’s phone number and the amount.
Parents
How do I approve my child’s study plan?
You get a notification when your child sends a plan. Open your child from the family dashboard, go to Study plan, then Approve or Ask for changes. You can also edit the plan yourself.
How do I give my child their own login?
On your child’s page, open Controls and set a phone number or email and password for them.
Can I limit screen time?
Yes. Set a daily study limit on your child’s Controls tab, or pause access at any time.
Account
I forgot my password
Use “Forgot password?” on the login page. If your account has no email, ask your parent or school admin to reset it, or contact us.
How do I change my language?
Use the accessibility button (the person icon at the top) and pick the tutor language.
How do I delete my account?
Contact us from the email or phone on the account. Parents can request deletion for their children.